FAQS

FAQS

FREQUENTLY ASKED QUESTIONS

1. What are the inclusions of the booking?​​​​

   • Breakfast meals for the total number of persons per room​

   • Free use of all hotel and resorts amenities including sports activities (volleyball, basketball badminton, archery, and practice golf; depending on availability)

   • Secured Parking 

2. What is the Check-In and Check-Out time?

   • Check-In: 2:00PM​

   • Check-Out: 11:00AM

3. Are early check-in and late check-outs allowed?

   • This will depend on the availability of rooms. The resort may charge an additional fee per succeeding hour.​

4. Is the additional bed/persons available on all rooms? How much will it be?

   • Currently, Additional​ Beds are only available for Cabana Rooms. Additional Bed rate is at Php 1,000/person per night, this includes breakfast and use of all hotel and resorts amenities.

   • For Hotel Rooms, Additional Person rate is at Php 800/person per night, inclusive of breakfast and use of all hotel and resorts amenities.

5. How to book?

   • Please call our hotline for direct bookings: +63 927 027 1128 | +63 968 856 2181​

   • Email us: reservations@winwinhotelandresorts.com

6. What are your MOP or mode of payments?

   • Cash or Bank Transfer ONLY​

7. Are we allowed to bring food and beverages?​​​​

   • Yes, with corkage fee depending ​on the amount of food you are bringing; we allow  chips(without corkage) ​​

CORKAGE FEE ranges from:

• min Php50 up to Php1,500 per bottle for drinks,beverages,and liquors but request of ice from the bar will be charged minimally.

• min Php200 up to Php500 per type of food or viand (ulam).

• corkage fee ranges from:

• We highly discourage bringing of outside food and drinks inside our facility, thus we have an in-house restaurant for your convenience.​

1. Is cooking/grilling allowed in the resort?

   • STRICTLY NO COOKING/GRILLING inside the resort. The management have the right to refund unruly guests.​

     • Our in house restaurant offers these services for your convenience:​

       • Cooking/Grilling Charge: Php150/kg

       • Reheating Charge: Php100/kg

2. Are photoshoots allowed? (Pre-nup/​Pre-Debut)

   • We require at least 1 Deluxe Cabana to be booked by the guest.​

3. What is your safety protocol during this pandemic?

   • ALL GUESTS are required to fill out the health declaration form.​

   • Guest will undergo temperature checks.

   • Everyone will be required to use face mask at all times while staying on common areas.

   • All rooms are sanitized through cleaning and fog disinfection

   • Number of guests inside the resort is limited.

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*NEW*

PET POLICY

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Winwin Hotel and Resorts welcomes responsible pet owners. We accommodate maximum of 2 small and tamed pets per room or cabana with surcharge fee of Php 500 per pet per night.

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Any fouling in bedrooms, public areas, and grounds must be cleaned up immediately. Failure to do so will result in penalty payment of Php 2,000 - Php 5,000. There is a Php 5,000 cleaning fee, determined solely by management, for a room left in unsatisfactory condition.

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Damage to rooms fixtures, furnishing, and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 100% full and new replacement value plus any shipping and handling charges.

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Any costs associated with repairs and/or replacement will be charged to the account of the registered guest. 

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Damage to mattresses and linen including; towels, mattress pads, sheets, doors, lampshade, bedspreads, blankets resulting from the pet, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article. Minimum cost of Php 2,500 to Php 10,000.